Shipping policy
SHIPPING POLICY
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processingΒ immediately, however, once your order arrives to you, you may reach out to our support team in orderΒ to start the return process. Once you return your order, we can process a refund!
Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your orderΒ reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lostΒ during transit.
LOST/MISSING PACKAGES
Palo Pets is not liable if the incorrect address is placed during the checkout process. Please makeΒ sure that your billing and shipping address is correct before processing your order. If we have madeΒ an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing ourΒ products, you consent that one or more packages may be shipped to you and may get custom feesΒ when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
7-15 Business days |
|
Canada, Europe |
7-15 Business days |
|
Australia, New Zealand |
7-15 Business days |
|
Central & South America |
15-25 Business days |
Β
Max delivery time β 20 business days.
*This doesnβt include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due toΒ free shipping tracking is not available.
MY TRACKING SAYS βNO INFORMATION AVAILABLE AT THE MOMENTβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update onΒ the system. If your order was placed more than 5 business days ago and there is still no informationΒ on your tracking number, please contact us.